Cluster Group Reservations Supervisor – Reservations – InterContinental Hotels Group Dubai Festival

Full time @Ihg posted 6 months ago

Job Description

Do you picture yourself as the InterContinental Hotels Group® Dubai Festival City’s Group Reservation Supervisor?

What is your true calling? We’re interested in you whether you enjoy triathlons, trying new eateries, or dancing the tango. We admire people who approach their work with the same zeal and accuracy as they do their hobbies. Consider working for a company that allows you to be yourself. Our commitment to our employees is to provide opportunities for them to have a fantastic start, learn and grow, perform, be recognized and rewarded, be involved, and take the initiative and lead.

Four hotel brands are represented by the InterContinental Hotels Group® locations in Dubai Festival City. The luxury brand InterContinental, the superior upscale Crowne Plaza, the sumptuous long-stay InterContinental Residence Suites, and the colorful mid-scale Holiday Inn are among them. In addition to over 1000 bedrooms, the four properties feature a variety of high-quality restaurants and bars, an impressive 3,800 square meter Event Centre spread across two levels, the 5,000 square meter Festival Arena by InterContinental, the luxurious Spa InterContinental, a state-of-the-art gymnasium and swimming pool facilities. We are searching for people who are warm, welcoming, and full of life to join our team of over 900 colleagues who are constantly looking for ways to make every guest’s experience enjoyable. We admire our employees’ passion and excitement, and we want you to share yours when you work with us.

Your day-to-day

  • Monitor on a daily basis GRC and cut-off date for each blocks.
  • Perform arrival check for bookings i.e. 24hrs arrival check or reservation made yesterday.
  • Prepare Group Movement on daily basis to understand the pickup and wash of room revenue.
  • Balancing system by OXI to avoid any last-minute reservation Glitch.
  • Monitor on daily basis on unpicked room and remind the account manager for Rooming list.
  • Verify Delphi block comparison with opera blocks.
  • Audit in-house reservation i.e. rate, grid, profile, amount, routing, etc.
  • Ensures all tasks on the daily checklist are carried in an efficient and timely manner (including but not exclusive to all reports, no shows/cancellation processing, and spot checks).
  • Ensures Sales Agents record and process reservations made by phone/fax/email, as well as amendments to reservations.
  • Ensure the team is motivated to work at their highest individual levels of performance.
  • Ensure Sales Agents sell InterContinental, Crowne Plaza and InterContinental Residence Suite product and services for rooms, restaurants and golf club by using up-selling, cross-selling and suggestive selling techniques through coaching.

What we need from you

What we need from you

  • Minimum 2 years call-centre or hotel operations experience.
  • Minimum 1 year experience in supervisory role.
  • Minimum secondary education completed. Desired Bachelors.
  • Intermediate knowledge of Microsoft Office
  • Advanced in writing and speaking English
  • Knowledge of Arabic language desired.
  • Ability to work both independently and within a team environment.
  • Ability to lead and motivate team members.

What we offer

We’ll reward all your hard work with a competitive salary and benefits.

Join us and you’ll become part of the global IHG® family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit to find out more about us.

So go on – show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Job Reference: EMEAA27976


Related Jobs