CRM Specialist – CHAUMET@Chalhoub Group posted 2 weeks ago
Who we are
We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.
To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.
What you'll be doing
Develop and generate CRM KPI reports to help stores meet goals on a monthly basis
Develop reporting on all activations and campaigns
Animate and follow up on the customer loyalty program
Generate CRM reporting and analysis needs; including the clients list extraction for the stores
Support the stores with the CRM tools as well as Chaumet’s clienteling tools
Support with the One to One and One to Many clients communication tools (e-mailings, e-catalogues etc.)
Work and follow up on the clienteling projects (clients gifting, event support, reporting etc.)
Forecast and budgeting of the yearly GWP plan
Coach the store team on customer relationship
Conduct market research to follow trends and competition
What you’ll need to succeed
Bachelor’s degree in Business/Marketing fields
HTML exposure is desirable
Fluency in Arabic & English languages
3-4 years of working experience in CRM
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.