Customer Account Manager – Emiratization

@Zurich Insurance posted 3 weeks ago

Job Description

Job Summary

Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk locally and globally.

In-Line with our Emiratization strategy, Zurich is looking to hire Emirati talents who are aspiring to develop and grow their career within the insurance industry. Working with global, diverse, and inclusive teams, we aim to guide and support you to unleash your skillset, explore your passions and make a positive impact beyond your role – Let's Grow Together.

As a Customer Account Manager, you will provide specialized training to customers and Strategic Business Unit personnel on division products, services and target markets to monitor results, identify training needs for the marketing plan, and set an action plan to achieve desired results.

Job Accountabilities

As a Customer Account Manager, your role will involve:

  • Build and maintain a strong understanding, working and trust-based relationship with distribution partners.
  • Regular meeting with distribution partners to discuss the solutions in place and evaluate improvement potential.
  • Meet the annual financial and operational targets set for their portfolios (e.g. retention, new business objectives etc.)
  • Fully engage in new business tenders and presentations as required.
  • Develops and nurtures relationships with key customer contacts at customers´ selected broker and other Zurich touch points.
  • Identifies, analyses and secures business development opportunities for Zurich businesses and promotes organizational propositions.
  • Maintain oversight of service delivery to ensure service expectations are fulfilled; takes actions to enforce/reinforce partners' focus across teams
  • Maintain data integrity within relevant systems.
  • Maintain product and market knowledge.
  • Provide input and contributes to the enhancement of Zurich products and services when required.
  • Research, respond to and resolve telephone and electronic inquiries from customers.
  • Handle Department of Insurance and Consumer Complaints cases.
  • Enter inquiry data into tracking system.
  • Resolve difficult situations that may require extensive research and knowledge.
  • Support implementation of customer initiatives.
  • Provide status updates.
  • Resolve technical problems by referring to policies, procedures, specifications.

Job Qualifications

To be successful in this role, you will need:

  • UAE passport with a Family book
  • Fluent Arabic and English language skills
  • Bachelor's degree (or equivalent) in a related field
  • 1 or more years of experience in a related field
You are the heart & soul of Zurich!
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.

Let’s continue to grow together!

  • Location(s): AE – Dubai
  • Remote working: No
  • Schedule: Full Time
  • Recruiter name: Unood Ibrahim

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