Customer Success Partner

@Maersk posted 1 week ago

Job Description

Builds strong relationships with customers to gain an understanding of
their business, delivers excellent customer service and maximises sales
opportunities.

Responsibilities
Ensure Sales Reps are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with Maersk
  • Ensure internal alignment on customer’s goals and market strategies. Partner with the cross-functionals Maersk teams to develop and execute omni channel digital marketing strategies that maximize the value for customers
  • Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage, business value, friction and overall relationship.
  • As a customer advocate, ensure customer needs are met and account issues are solved quickly, leveraging resources from across the company as needed.
  • Manage the allocation process and coordinate with the customers to ensure they deliver on the commitment.
  • Manage the tender handling process and co-ordinate with TCM to ensure a comprehensive and competitive offer is submitted to the customers
  • Coordinating the LnS quoting and contracting process with the relevant stakeholders.
  • Timely contract renewals & contract management.
Accountable for
  • Customer NPS
  • Commitment and compliance
  • Invoice timeline
  • Invoice quality
Consulted about
  • Contract Management
  • Sales outstanding’s
  • Customer Performance
Critical competencies
  • Account Management execution
  • Commercial knowledge
  • Excellent communication skills
  • Building customer relations
  • Stakeholder Management
  • High-level product understanding including how to solve different customer pains

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