Dispatcher (Dispatching Coordinator)@Chauf fur Pet Taxi posted 4 weeks ago
We are looking for a Taxi Dispatcher Coordinator who will be the main interface of the company and will be in charge of receiving all customer inquiries (calls / WhatsApp) and then assigning rides to drivers using Google Calendar, Google Maps, and WhatsApp.
This role is very demanding in terms of hours (you might receive emergency calls 24×7), but on the bright side, this position is 100% remote (Work From Home) and you can be doing it from the comfort of your home (anywhere in the world). All you need is a good internet and mobile signal.
Daily Roles and Responsibilities:
- Receiving inquiries from customers (mostly via WhatsApp, but sometimes via phone calls) and acting as the single point of contact for all customer-related inquiries.
- Organizing the schedule of rides using Google Calendar and Google Docs (Excel) tracker to fit in as many rides as possible in a day for each driver.
- Calculating distances on Google Maps to make sure each driver's schedule is efficient, and determine trip costs based on distance
- Assigning rides to the fleet of drivers using Google Calendar (sometimes WhatsApp)
- Creating online payment links, sharing them with customers, tracking payment collection status, and updating the tracker accordingly
- Handling all customer-related interactions (complaints, rescheduling, cancelations, updating them about any delays or changes, asking for their location and pet details and vaccine cards…etc.)
- Manage all communication with drivers, assigning rides, managing days off roaster and sick leaves…etc.
- Familiar with Dubai roads
- Outstanding verbal/written communication and customer service skills in English.
- Excellent data entry skills with high levels of accuracy (will be using excel daily)
- Demonstrated ability to manage stressful, time-sensitive situations and a problem-solver and multi-tasker
- Basic technology tools skills (Excel, Google Calendar, Google Maps)
We are looking to hire immediately, so candidates who are ready to join right away will be given preference.
Job Type: Full-time
Salary: Up to AED5,000.00 per month
- Dispatch/Fleet: 2 years (Preferred)
- Pets related: 2 years (Preferred)
- UAE: 2 years (Required)