Field Support Engineer

@Intertec Systems posted 3 weeks ago

Job Description

Job Type: Permanent

Job Role: Technical

Job Location: Dubai

Job Posted on: Jan 29, 2021

Roles & Responsibilities
  • To support daily technical support activities for IT equipment and application management.
  • Focusing on the guest/user related queries and assistance.
  • Co-ordinating with the vendors and other functional departments to fix day to day IT issues and ensure stable Operations.
  • Performing daily check list and the system changes adhered to organizational policies.
  • Administration and maintenance of the assigned BU’s IT Infrastructure.
  • Provide the requested data to the line manager for OPEX and CAPEX budget preparation.
  • Administration of servers, IDF/MDF which includes ensuring performance, health and event log monitoring, hardware installation, etc.
  • IT Asset management.
  • Administration of Cisco Call Manager/AEI phones and VC unit assistance during meetings.
  • Basic management of user accounts through AD.
  • Asset preparation (MAC and Windows) and profile configuration for on-boarding employees
  • Conduct remote desktop troubleshoot to end-users along with documentation and ticketing system.
  • Provide daily and monthly reports/statistics to the management.
  • Co-ordinating with business to understand new IT related requirements and challenges to ensure efficient and smooth running of the operations

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