Franchise Hotel – Guest Service Agent at Holiday Inn Express Dubai

Full time @Ihg posted 7 months ago

Job Description

We make things simple and smart at Holiday Inn Express® hotels. We believe that travel should be simple and straightforward. But we also feel that travel should have more to offer, such as faster check-in and having everything you need for a pleasant stay right at your fingertips.

Holiday Inn Express is the first of its kind in Dubai, ideally located in the city’s central districts such as the Burj Khalifa district, the Old Souk district, Business Bay, and the Dubai World Trade & Convention Centre, with a plethora of shopping, business, and entertainment options, and providing an ideal set of facilities for tourists and business travelers.

When you stay with us, you can easily explore Dubai’s newest features, such as Expo 2020 Dubai, City Walk, and the Water Canal. Begin your day right with our free Express hot buffet breakfast or grab-and-go option, and stay connected with our free Wi-Fi Internet throughout the hotel.

At Holiday Inn Express® Dubai, we focus on getting the basics right so that your stay is as simple as possible. Whether our guests are visiting for business or pleasure, they will find clean, comfortable accommodations at an affordable price.

We are now looking for a service-oriented professional with strong interpersonal skills to join our dynamic team as a Guest Service Agent/Receptionist.

Your major responsibility as a Guest Service Agent/Receptionist is to deliver high-quality service and a warm welcome to our guests. The job entails greeting guests as they enter the lobby, providing a smooth check-in and check-out process, providing useful information about the area and facilities, consistently assisting guests with their needs, serving food and beverage when necessary, and addressing any customer complaints or forwarding those complaints to management.

Your major goal will be to ensure that our customers have a good time and plan to return to our hotel.

To be successful in this position, the candidate must have a foundation of knowledge or six months of internship experience as a Guest Service Agent or Receptionist; familiarity with hospitality industry standards; proficiency in English; knowledge of additional languages is a plus! Female candidates with an outgoing personality will be given preference. A customer-oriented and professional attitude is necessary, as well as exceptional communication skills and organizational and time-management ability. A diploma or BSc/BA in Hospitality Management is preferable, and computer literacy is required.

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