Front Desk Receptionist
@Barcelo Residences Dubai Marina posted 4 days agoJob Description
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar ro Experience with hotel reservations software, like Opera
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
Job Type: Full-time
COVID-19 considerations:
Fully vaccinated for COVID 19
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Required)
