Attend, register in the system and provide online support or escalate the incidents received to the corresponding resolution group.
Attention to customer orders through all enabled channels.
Industry email processing.
Be a communication link between resolution groups and customer contact center (if any).
Keep the incident system updated with the information received from the different resolution groups and clients by all the enabled communication means.
Online resolution of low complexity incidents.
Prioritize telephone calls and resolution of low complexity incidents when the demand for calls is low. The priority is telephone service.
Assist field technicians in function or connection tests.
Responsible for conducting the Surveys on the Service provided.
Preferably with previous experience in customer service or Helpdesk
Adaptability to change and committed to continuous improvement.
Ability to identify the customer’s need