Help Desk Agent To Solve Customer Quires

Full time @ANC Group posted 7 months ago

Job Description

Attend, register in the system and provide online support or escalate the incidents received to the corresponding resolution group.

Attention to customer orders through all enabled channels.

Industry email processing.

Be a communication link between resolution groups and customer contact center (if any).

Keep the incident system updated with the information received from the different resolution groups and clients by all the enabled communication means.

Online resolution of low complexity incidents.

Job Requirements:

Prioritize telephone calls and resolution of low complexity incidents when the demand for calls is low. The priority is telephone service.

Assist field technicians in function or connection tests.

Responsible for conducting the Surveys on the Service provided.

Complete secondary.

Preferably with previous experience in customer service or Helpdesk

Adaptability to change and committed to continuous improvement.

Customer orientation

Active listening

Ability to identify the customer’s need

Job Location: Dubai

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