Internal Call Centre Agent

Full time @ANC Group in Hotel and Restaurant
  • Post Date : April 5, 2022
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Job Detail

  • Job ID 191353

Job Description

  • To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.
  • To answer and handle calls and messages, properly using the telephone etiquettes and Sofitel standards.
  • To ensure that all guests enjoy their stay being offered the finest personal service.
  • To respect the privacy of the guests and the confidentiality of the information.
  • To report any guest comment or complaint.
  • To set-up inventory and monitor supplies and other commodities upon guest requests.
  • To update the above items’ availability in the PMS.
  • To be aware of and to follow emergency and security procedures.
  • To fulfill administrative tasks, housekeeping office coordination and filing.
  • To respect key handling procedures.
  • To read and update logbooks.
  • To update guest history in the PMS.
  • To keep all equipment clean, areas tidy and well maintained as per the Housekeeping Operations Manual.
  • To carry out special projects according to given assignments.
  • To attend a daily line up briefing with the Housekeeping team.
  • To coordinate with all departments as per guests and operational needs.
  • To inform concerned division or department heads whenever a matter is delayed or not solved.
  • To be entirely flexible and adapt to rotate within the different sub sections of the Housekeeping Department.
  • To carry out any other reasonable duties as assigned by the Assistant Housekeeping Manager and the Executive housekeeper.

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