IT – Application Support Manager – Dubai, UAE Line of ServiceInternal Firm ServicesIndustry/SectorNot ApplicableSpecialismIFS – Information Technology (IT)Management LevelManagerJob Description & SummaryA career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support clients core business functions by deploying applications that enable their people to work more efficiently and deliver the highest levels of service to our clients.
Our Information Technology Generalist – Client Services team focuses on managing the design and implementation of technology infrastructure for our clients, developing and enhancing client applications, and providing technology tools that help create a competitive advantage for clients to drive strategic business growth.Leading the application support team for business applications acrossthe Middle East region, focusing on availability, support andaugmentation of core business applications.
Lead applications support team in Middle EastResponsible for availability of Middle East application services, both for Front and back office services Ensure business application systems are developed, maintained,and supported in order to achieve efficient and effective delivery of servicesManage application configuration and upgrades, problem analysis and resolution for complex application problems, engaging vendors and L3 support teams as required Manage application projects providing technical and project management input as required Improve application functionality and performance and provide suggestions for system and business improvements Manage relationships with vendors and outsourced suppliers for local applications
Develop procedures and documentation for application support Responsible for Application support team SLAs Develop and maintain interfaces, export and imports, and ensure their smooth running where required System configuration, scripting and user admin according to application needs Delivery of management reports on application and system performance Support creation of end user training documentation and arrange third party training Line manage and develop application support team Ensure compliance with information security policy for inscopeapplications Plan and test disaster recovery plans for inscope applications Manage incident queues and lead on problem resolution and escalation.
Partake in Major Incident teams as required Responsible for overarching portfolio of applications, release management, outages and upgrades Manage testing activities for inscope applications, and responsible for creation of testing plans and UAT sign offs Participate in stakeholder SLA reviews 3 of 2EducationBachelor’s Degree in Computer Science or similarLanguage
Fluency in EnglishArabic an advantage Specific Experience8-10 years in an Application Support environment, 2-3 years ina leading roleTechnical SkillsIT delivery and management tools: JIRA, Azure Dev Ops,Service Now, Share point, Confluence, MS Teams, IT Service Support and Management tools: Service Now orsimilarIntegration and middleware: Mulesoft, Databases, DWH and SQL: Oracle 11g, Redshift, Snowflake, SQL queriesCloud computing services: Azure, GCP, AWSProgramming, version control: C++, Oracle PL/SQL, VBA, StarTeam, Subversion, SourceSafe Operating systems: MS WindowsBusiness Operating Solutions: SAP, Oracle, Workday, Salesforce Soft Skills
Excels in developing and maintaining strong stakeholderrelationships across the business both locally and regionallyExcellent leadership, team building and people managementskillsProactive and organised with excellent time management anddecision making skillsThorough with an eye for detail
lPassionate about client serviceExcellent negotiation skillsStrong work ethicEthical Conduct Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred: Certifications