IT Support Engineer

@Quality Point IT Consultancy posted 3 weeks ago

Job Description

Quality Point is looking for a tech-savvy and ambitious IT Support Engineer to join our team in Dubai. In this role, you will be a true business partner – helping all levels of team members in various departments leverage current and new technology to optimize performance. You’ll work on a broad range of cutting-edge on-premise and cloud technologies. The IT Support Engineer plays a key role in supporting Quality Point Customers and End Users as well as the Systems and Technology that they rely on daily to perform their essential job duties. The successful candidate will provide technical support and manage both End-User and Systems generated incidents through to resolution while working closely with a cross-functional team of resources including 3rd party Service Providers. This is not simply a “break/fix” role – this position is critical to the support of our diverse IT infrastructure and will be the primary technical interface to our customers. We’re seeking a broad range of technical experience, but most importantly, candidates must enjoy developing working relationships, providing excellent service and supporting people of various technical abilities through digital transformation. This is a chance to work for a company leading the charge on digital transformation in our industry!

Responsibilities :

  • Respond to and resolve problems that are escalated to the IT Support Team, ensuring timely communication on issue status and resolution.
  • Update and maintain IT Operations documentation and Knowledgebase articles.
  • Assist with Service Request fulfillment and project-based work.
  • Administer end-user accounts including the creation and deactivation across Active Directory and other systems.
  • Support and Maintain desktop and mobile technologies.
  • Work with 3rd party vendors to resolve issues when required.

Provide Support in the following areas :

  • Windows Operating system – XP-Windows, 7 – 10.
  • Windows Servers (file servers, print servers, DNS, AD, RODC etc.).
  • MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project) – 2000-2016.
  • Email support – Exchange & POP.
  • MS Active Directory Administration.
  • Office 365 Administration and support.
  • Citrix desktop support.
  • Firewalls, Routers and AP.
  • Basic network, computer hardware, printer and mobile device support.

Qualifications :

  • Associates Degree in Information Technology or related field.
  • 3+ years’ experience providing IT systems and end-user support in person and over the phone.
  • Ability to take part in an on-call rotation requiring occasional after-hours availability (both onsite and remote).
  • Excellent communication and customer service skills.
  • Understanding of a domain/corporate IT environment including PC/Laptop setup.
  • Basic knowledge of network technologies (LAN, WAN, Wireless) and VPN clients (Cisco, SonicWall, Fortinet, etc.).
  • Able to investigate, analyze and troubleshoot end-user issues with laptops, desktops, network printers and hardware, Mobile devices (iPhone, Windows Mobile, Android, etc.).
  • Able to multi-task by working on several open tickets/projects simultaneously; ability to make decisions on issue resolution without supervision.
  • Motivation to learn new skills and technology practices, with a focus on continual knowledge-based improvement.
  • Familiarity with Microsoft SQL, Microsoft Dynamics, Veeam Data Protection, and VMWare preferred.
This job description is not intended to be all-inclusive. Quality Point may request and assign you other duties as needed.
To take advantage of this opportunity please email us on careers@qpointme.com

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