IT Support Engineer with Driving License

@GS IT Insfrastructure posted 2 weeks ago

Job Description


Note – IT Support Engineer with driving license. Those candidates who had attended interview this week need not apply

Serve as the first point of contact for customers seeking technical assistance over the phone or email

· Perform remote troubleshooting through diagnostic techniques and pertinent questions

· Determine the best solution based on the issue and details provided by customers

· Walk the customer through the problem-solving process

· Direct unresolved issues to the next level of support personnel

· Provide accurate information on IT products or services

· Record events and problems and their resolution in logs

· Follow-up and update customer about the support status and make record in ITIL tool

· Pass on any feedback or suggestions from customers to the appropriate internal team

· Identify and suggest possible improvements on procedures

· Good communication and time-management skills

· Hands on Experience in desktop support

· Proven experience as a helpdesk Engineer or other customer support role

· Good work experience on Windows and MAC systems and other IT peripherals

· Ability to work under pressure and prioritize tasks based on urgency and importance.

· Motivation to learn new skills and technologies.

· Critical thinker and problem-solving skills

· Degree in Information Technology, Computer Science or equivalent

· Experience is any ITIL tool is a plus

Added Advantage:

· Experience on Firewalls, IP phones and NAS & SAN

· Experience in IT security, backup scenarios and disaster recovery solutions

· Understanding Windows servers, virtualization (VMware and Hyper-V), different cloud services

· Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Job Type: Full-time

Salary: AED3,500.00 – AED6,000.00 per month

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (Preferred)

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