Microsoft Supporting Engineer

@Dubizzle posted 4 weeks ago

Job Description

Job Position Description:
1. Microsoft Support Engineer
2. Working location and time: Shift 3 Months in Iraq 1 month in Dubai.

3. Standard Offers:

  • Food and Accommodation provided in Iraq with good and safe working condition
  • Special allowance paid during working in Iraq
  • 3 years Dubai employee Visa and standard UAE insurance
  • 1 month paid vacation each year

Job Responsibilities:
1. Level-1 support for MS system when onsite. Process support request face to face for end users
2. Level-2 remote support when work in Dubai. Accept support tickets, process and close it in the service desk. Or escalate to Level-3 team to process and follow up.
3. Provide Solutions proposal, implementation, and user training services

Job Capability:
1. Accept continue working in Iraq site each 3 months
2. Working language is English. Either of second languages will be preferred: Hindi or Arabic
3. Good at expressing and coordinating communication skills with customers
4. Understand the ITIL frameworks and support service workflows

Job Skills:
1. Fully and deeply understand Microsoft Infrastructure and products. MS certificates such as MCSE, MCDBA or other certificates holder will be preferred.
2. 3+ years support experience in MS Server configuration, security and trouble shooting
3. 3+ years support experience in MS Server, AD, Exchange, Hyper-V, Skype
4. 3+ years support experience in the support of MS PC desktop applications such as O365, Brower, Skype/Teams
5. Experienced in MS SQL server administration
6. Routine PC maintenance includes but is not limited to SCCM-related events processing, patch management, software or applications management, OS image packages update, assets management, etc.
7. SCCM & Intune hybrid architecture planning, deployment and maintenance including but not limited to software or applications, devices, configurations, patches, assets, permissions and site planning and management.
8. SCCM/SEP creation, deployment, and maintenance
9. SCCM/SEP creation, deployment, maintenance, and patching for OS

Related Jobs