Minibar Attendant – Food & Beverage at Holiday Inn® Dubai Festival City

@Ihg posted 3 days ago

Job Description

About us

Travel is a journey. At Holiday Inn®, we make guests smile.

Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. We thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn® family.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

Your day to day

The key responsibilities are:

  • Raising of checks and maintaining Mini bar Register.
  • Authorized to enter in all guest rooms pertaining to Mini bar at any given point of time.
  • Stock and replace missing items, inspect, move and clean the mini-bars in accordance with departmental procedures and policies.
  • Maintain, track and complete daily worksheet of mini bar stock.
  • Responsible for replenishment of Mini bar items in rooms.
  • Responsible for maintaining the Mini bar Pantry in terms of par stock, stacking and cleanliness.
  • Ensure products in Mini-Bar are not expired and take the proper procedure to remove those products as necessary.
  • Maintain assigned Mini-Bar carts.
  • Raise store requisition and obtain stock from warehouse and store in the assigned storerooms.
  • Maintain and complete assigned floors and rooms requesting Mini-Bar service.
  • Maintain the highest level of customer service and display professionalism at all times.
  • Follows all required safety and standard operating procedures and DND procedure..
  • Properly complete, maintain and track inventory in assigned storerooms.
  • Communicate effectively with Mini-Bar Vending Supervisor any issues and/or concerns.
  • Ensure all duties found in the refreshment center inspection/attendant evaluation checklist are followed including completing assigned floors, cleanliness of assigned mini-bars, menus are present, inventory is complete, and refill reports are accurately filled out.
  • Display appropriate two-way radio etiquette at all times.
  • Report all mini-bar concerns to management including any guest issues.
  • Perform any other duties deemed necessary for the success of the department.
  • Perform other job related duties as assigned.
  • Knowledge of Point of sale (POS) systems, inventory and store requisition software and reporting tools.
  • Previous experience in hotel industry.

What we need from you

Ideally, you'll have some or all of the following competencies and experience we're looking for:

  • Excellent communication skills.
  • Good command of English The ability to demonstrate co-operation and trust with colleagues, supervisors, teams and across departments.
  • The ability to communicate well to ensure effective shift hand-overs Flexibility and optimism in order to work in line with business requirements.

What we offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit to find out more about us.

So go on – show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Job Reference: EMEAA33673

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