Restaurant Hostess

@JA Resorts and Hotels posted 2 weeks ago

Job Description

For this role, experience in 4 or 5* hotels or venues is essential.

Job Summary

To welcome guests in a friendly and efficient manner, providing support to Food & Beverage service associates ensuring maximum guests’ satisfaction and seating capacity is achieved

Duties and Responsibilities

  • Ensure all activities in the restaurant adhere and support JA Resorts & Hotels quality standards at all times.
  • Maintain full awareness of restaurant layout and table plans in order to maximize potential covers and sittings.
  • Greet and seat guests wishing to dine, promptly and professionally.
  • Maintain an effective reservation system to maximize the potential number of covers and to meet guests’ required needs.
  • Actively monitor guest satisfaction upon guests’ departure and report any problems to supervisor or Line Manager.
  • Build relationships with first-time and regular guests through guest recognition and professionalism.
  • Assist service colleagues with table and/ or counter service of alcoholic and non-alcoholic beverages.
  • Assist service colleagues to provide table and/ or counter service of all menu items.
  • Develop and update food and beverage knowledge required to carry out duties.
  • Provide advice and suggestions related to food and beverage menu to the guest.
  • Record loyalty card and maintain reservation book.
  • Maintain and update menus.
  • Follow hotel’s lost and found procedure. Ensure all daily newspaper stands are updated and level of music is accurate

Experience and Skills

  • Minimum one year experience in similar role and property rating.
  • Previous experience in customer service related position.
  • Knowledge in cashiering procedures.
  • HACCP – BASIC
  • Food Hygiene – BASIC

Job Type: Full-time

Application Deadline: 19/08/2022

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