Salon Receptionist

• To welcome our clients in Aveda Salon and provide the necessary administrative support for the salon department

Job Requirements
Education/Certification and Continued Education

• High school qualification

• Administrative qualification

• IT qualification

Years of Experience

• Minimum 1 year of reception experience in a reputable salon or hotel

Essential Roles and Responsibilities
Functional Roles and Responsibilities

• Welcome and greet every client in a warm and friendly manner and demonstrate excellent customer service at all times

• Provide information to clients relating to services listed in the salon brochure

• Identify the needs of the client by asking questions and appoint requested services

• Handle client questions and concerns effectively and with empathy

• Manage client complaints professionally and efficiently in line with the company after sales policy, escalating to management if necessary

• Provide efficient and courteous handling of telephone calls

• Manage the appointment system to achieve maximum productivity for each technician

• Record details accurately and clearly to meet the salon requirements

• Provide administrative support for the salon department

• Manage all salon financial transactions regarding clients

• Advise clients accordingly on retail products

• Uphold municipality standards of hygiene and salon policies and procedures

• Build relationships with clients and ensure all technical service is recorded for future reference

• Encourage and inform clients of new trends focusing on upgrading appointments

• Maintain a professional relationship with the clientele

• Manage client retention with Book Back process

• Encourage client referrals to achieve a full day column in line with working days and productivity growth

• Maintain personal grooming standards at all times enhancing the image of the industry and Profile brand

• Perform prep and cleaning of the reception area during working hours to ensure a comfortable environment for the waiting client

• Report to management any concerns in connection with the salon departments and/or client issues requiring attention

• Attend planned trainings as necessary to update skills

• Update by self- learning to be confident within the role

• Guide and supervise new reception staff as needed to support the department

• Inform manager of depleting stocks as per individual technician request

• Perform other role related duties as assigned