Senior Director Professional Services Pre-Sales EMEA Business Central Tower, Dubai

@VMware posted 2 weeks ago

Job Description

  • Your next adventure at VMware is only a click away!

At VMware, we are committed to helping our people grow professionally. Our talented employees exemplify our shared values and continue to drive our company to new heights.

If you see a position that might be right for you, we encourage you to apply and continue to be a part of our EPIC2 (Execution, Passion, Integrity, Customers & Community) team.

Why will you enjoy this new opportunity?

This is a key role within the EMEA PS Leadership Team. It will allow you to have a significant impact on our customer’s experience & success in addition to being at the core of a sales team's strategy as a member of an innovative and game changing company where diversity and passion are key and provide a unique human & employee experience.

If you like challenges and are a self-starter with a true passion for technologies & customer outcomes, then this job is for you!

At VMware, we strongly support and believe in our people, their imagination, ingenuity, and talent that knows no limits. You will be part of an international team that deeply values execution, passion, integrity, customers, and community.

Our customers’ outcomes are achieved by the successful delivery, adoption, and consumption of a VMware solution. The solution must be a composite of technology, business and IT processes, and the right teams and organisation design to fulfil the desired outcomes. PS Pre-Sales plays a critical role in ensuring we can deliver these customer outcomes by ensuring the overall solution we propose is correctly scoped to meet the customer’s business objectives. When we are successful, our PS Pre-Sales team work closely with the customer from early in the sales cycle to understand their needs and demonstrating thought-leadership to develop a services proposal that is tightly aligned with VMware’s technologies that will deliver customer value, meeting their desired outcomes.

Our PS Pre-Sales organisation routinely engages with C-level, VP and Director level executives in our customers and at VMware, providing perspective and guidance on long-term business/technology strategy, transformation, investments, and innovation. To do this, they will draw upon the depth and breadth of their technical and business management knowledge and convey complex ideas simply and effectively at all levels. In addition to pre-sales, sales and scope development expertise, our Client Solution Architects possess in-depth knowledge of VMware technology and adjacent Data Centre technologies and industry trends!

Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing?

  • You will report directly to our VP Professional Services EMEA and will be responsible for the EMEA wide team that scope our services solutions for our EMEA customers. You will leverage your experience and passion in Services Pre-Sales to lead a high-performing team of Client Solution Architects to define innovative solutions that deliver business outcomes fand value or our customers during their transformational journey with VMWare

  • Your expertise in navigating a large-scale transformation will allow you to enable the team to effectively scope and position SaaS based solutions and ‘Day 2’ services

  • Your strong technical and strategic background will assist you in developing and building your team who have a trusted advisor role with their customers. A key part of the role will be team development and coaching/mentoring of managers and team members for their professional growth

  • You will bring a strategic focus and best practices to support sustainable growth, influencing and aligning resources to support your team and your business to achieve greater outcomes

  • You will successfully collaborate with PS sales, core sales, core pre-sales and our Partners to define and execute on a strategy to grow product and services ARR and to drive adoption and consumption of VMware technologies resulting in high levels of customer satisfaction and retention

  • You will be developing and supporting a customer centric team culture of execution, purpose, innovative thinking, diversity & inclusivity.

The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

  • Enhancing and optimizing the EMEA PS Pre-Sales organisation using your expertise in leading and developing similar technical specialist team in other large organisations

  • Collaborating with Regional and Global PS Sales leaders to ensure alignment of resources against the most important customer opportunities

  • Your decisive and inclusive leadership style will allow you to further develop a world-class Pre-Sales Client Solution Architecture team developing and retaining the existing top talent and by hiring the best from the industry

  • Leading the PS Pre-Sales team to ensure they are equipped to deliver their responsibilities; operate as a single team; and are consistently excellent in all they do

  • Building awareness and familiarity with Services and Product sellers and with Product Pre-Sales leadership

  • Ensuring that the team consistently receive the right enablement to stay on top of the most important VMware technologies and solutions for our customers

  • As an expert communicator, you will liaise with other Pre-Sales leaders in other to ensure a standardised approach worldwide, building credibility and strong relationships with key stakeholders

  • You will provide feedback to Professional Services Engineering regarding current service offerings along with generating new ideas for new offerings based on your knowledge from discussions with your team and our customers

  • You will be involved in industry events such as VMware Explore that help promote awareness of VMware’s services

What is the leadership like for this role? What is the structure and culture of the team like?

The hiring manager for this role is David Percy, VP Professional Services EMEA. David has recently taken on this role but is a 12-year veteran at VMware with broad experience across the company. The EMEA PS team is focused on outcomes, not just activity, with clear and consistent direction towards our north star. It is critical the entire team are aligned to our common purpose and our EPIC2 values and that we work together to achieve our goals. We are fast-paced, ambitious and successful. We set ourselves a high bar and take pride in meeting it. We have the trust and confidence of our stakeholders and customers and work diligently to retain that status. We are humble and honest; we celebrate success together and are honest in our assessment when we fall short. We strive to have a diverse, but unified team, one which is entirely focused on our customers and their success. Above all, if we’re ever unsure, we do the right thing for the customer – when our customers achieve their outcomes, we know we’ve done our job.

Where is this role located?

Flexible: The role is considered flexible and will be a mix of working from a local VMware office and remote depending on your preferences and the arrangements determined with your future manager. You will be expected to live within a reasonable non-daily commute of the office. Preferred locations are UK, Germany, France, or Dubai.

What are the benefits and perks of working at VMware?

You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting

  • Employee Stock Purchase Plan

  • Medical Coverage, Retirement, and Parental Leave Plans for All Family Types

  • Generous Time Off Programs

  • Financial contributions to your ongoing development (conference participation, trainings, course work, etc.)

  • Wellness reimbursement and online fitness and wellbeing classes

Category :
Subcategory: Solutions Architect
Experience: Business Leadership
Full Time/ Part Time: Full Time
Posted Date: 2022-05-17

VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at

Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

Related Jobs