Technical Engineer

@Kings Speciality Restaurant Est posted 2 weeks ago

Job Description

Responsibilities

· Research and identify solutions to software and hardware issues

· Diagnose and troubleshoot technical issues, including account setup and network configuration

· Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

· Provide prompt and accurate feedback to customers

· Prioritize and manage several open issues at one time

· Prepare accurate and timely reports

· Document technical knowledge in the form of notes and manuals

Requirements and skills

· Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

· Good understanding of computer systems, mobile devices and other tech products

· Ability to diagnose and troubleshoot basic technical issues

· Familiarity with remote desktop applications and help desk software

· Excellent problem-solving and communication skills

· Ability to provide step-by-step technical help, both written and verbal
BS degree in Information Technology, Computer Science or relevant field

Job Type: Full-time

Pay: AED4,000.00 – AED4,500.00 per month

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (Required)

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