Technical Engineer
@Kings Speciality Restaurant Est posted 2 weeks agoJob Description
Responsibilities
· Research and identify solutions to software and hardware issues
· Diagnose and troubleshoot technical issues, including account setup and network configuration
· Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
· Provide prompt and accurate feedback to customers
· Prioritize and manage several open issues at one time
· Prepare accurate and timely reports
· Document technical knowledge in the form of notes and manuals
Requirements and skills
· Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
· Good understanding of computer systems, mobile devices and other tech products
· Ability to diagnose and troubleshoot basic technical issues
· Familiarity with remote desktop applications and help desk software
· Excellent problem-solving and communication skills
· Ability to provide step-by-step technical help, both written and verbal
BS degree in Information Technology, Computer Science or relevant field
Job Type: Full-time
Pay: AED4,000.00 – AED4,500.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Required)
