Travel Agent

@Khamisani Travels & Tours posted 2 weeks ago

Job Description

(Night Shift)

We are looking for a Travel Consultant, who is passionate about traveling. One who will manage travel requirements made for business or holiday and will provide tourism related services and package tours on behalf of our suppliers. The goal is to keep our clients satisfied and loyal for future services.

  • The candidate must have a experience in UAE.
  • Educational Requirements: Graduate or IATA Diploma.

Candidates should have strong GDS Knowledge Amadeus, Sabre and TravelPort.

Preferred GDS Amadeus

1. Reservations & Ticketing:

Monitor all corporate bookings, receive, and action all reservations received from corporate and walk in passengers.
Pre & post flight checks (queues), seat allocation, meal requests, etc.
Handling of ticketing request from corporate & walk-in passengers – as validation/ revalidation/ issue/ re-issue/ transmission of PTA (prepaid ticket advises).

3. Hotel Reservation:

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.

2. Fares & Tariffs:

Ensuring Accurate fare quotes and reporting any clarifying any discrepancies with respective GDS / Airlines follow Fares and Taxes.
Ensure coordination with concerned department such as Meet & Assist or Forex etc.
Assist other Travel Consultants with Ticketing & Accounting procedures including methods of minimizing debit advices.

3. Reporting of Accounts:

Ensuring all documents/ cash/ exchange vouches/ tickets and other coupons are reported on a timely basis.
Liaise with accounts Dept. regarding refund authorities/ reissue authority etc.

4. Other Objectives:

Maintain regular interaction with all agents with additional care toward major business generators.
Attend telephone calls immediately incase preoccupied to advice callers will get back and ensure that is done.
Promote all Airline related products such as Frequent Flyer Program are promoted to Passengers, Corporate Houses.
Maintain maximum retention use corporate deal with codes wherever applicable.
Ensure updated information of all product knowledge on a regular basis.
Attend to complaints and suggestions liaising with respective departments Quality / Sales etc.
Responsible to maintain Agency & Brand image.

5. Tele sales & coordination:

Respond to all client requirements with respect to airline & service provider, sales and operations.
Ensure service excellence to win customer satisfaction & brand loyalty.
Sales, promoting, and marketing the business.
Selling the Tourism and Holiday Packages.
Acquisition of new clients.
Customer Service, dealing with customer queries and complaints.
Understanding the needs of clients and ensuring the best possible options.
Providing advice about visas.
Book tickets, reserve hotel and accommodation, organize tours and packages.
Liaise with Sales and agent for corporate business leads/ corporate deals / corporate joint promotions, etc.

Job Type: Full-time

Salary: AED2,000.00 – AED2,500.00 per month

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Will you be willing to work night shift?

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