VP, Insurance Product Head – UAE

@Citi posted 3 weeks ago

Job Description

Position Objectives

  • Lead Insurance product team and act as key enabler to drive revenue the following products
    • Life Insurance
    • Credit Insurance
    • Accident & Health (A&H) and General Insurance products offered through telemarketing, CBOL, MBOL channels
  • Drive and Achieve Zurich partnership goals and Insurance revenue targets
  • Drive and facilitate Relationship Management/Sales teams with training, joint calls product updates, product positioning clinics from time to time
  • Increase volume/revenue contribution and insurance penetration in all customer segments to meet financial plan
  • Develop/Implement strategies and product proposition for all insurance products across customer segments
  • Constantly review and implement necessary controls to ensure good quality sales and to maintain compliance to regional policies and local regulation on insurance
  • Manage existing Insurance portfolio to ensure persistency levels in line with set benchmarks, insurance clawback reserve provisioning is adequate
  • Liaise with internal stakeholders to investigate customer complaints and find amicable resolution for complaints
  • Be the manager solely accountable for the above including any other matter related to Insurance in UAE

Responsibilities:

Product Management

  • Launch new insurance products & increase revenue contribution of all insurance products. Maintain a healthy product mix based on customer needs and market trends.
  • Activate new sales channels especially digital channels to cross sell insurance
  • Review to simplify sales/operations process for a scalable business.
  • Manage and effectively influence relationships with internal stakeholders, maintain/manage partnership with third party insurance companies
  • Ensure timely renewal of product programs, annual insurance company due diligence, renew deviations if any against regional insurance policies and guidelines, manage contracts with insurance partners

Business bookings management

  • Monitor the daily bookings and issuance of policies
  • Effectively manage local & partner operations team for efficiency and response.
  • Maintain information and documents efficiently for easy referencing & updates including documentation & sales aids.
  • Execute process enhancements which lead to faster & shorter TATs.

Events & Marketing/Promotions

  • Drive micro marketing events across branches every quarter.
  • Launch innovative sales contests and customer tactical for incremental sales

Business Tracking & Analytics

  • Monitor premium overdue cases and potential clawback cases on monthly basis. Monitor trends to identify any sales patterns.
  • Lead Insurance Product team to publish competition scan on insurance products on periodic basis
  • Monitor trends to identify sales patterns.
  • Lead insurance product team who oversees status on commission reconciliation and commission statement liquidation process
  • Track sales trends, revenue contribution, penetration levels, cross sell and attrition.
  • Effective product targeting and cross sell for all customer segments
  • Production monitoring and MI reporting to local stakeholders and regional team as required

Compliance / Audit:

  • Effectively address audit and compliance related queries for all insurance products and achieve satisfactory outcome

Other Responsibilities

  • Sales support, joint calls & product training across Branches & Financial Centers.
  • Liaise with Marketing Services to develop efficient & effective customer communication and micro marketing events.
  • Develop customer insights to strengthen marketing & sales efforts and product communication.
  • Lead a data driven approach to identify trends, customer propensity modelling for higher sales productivity.

Critical Skills/experience required

  • Product/Sales experience in Life Insurance, credit, general insurance in UAE market for at least 10 years
  • Sound knowledge of insurance markets, investment products, products and concepts
  • Good analytical ability and practical creativity
  • Above average communication and inter-personal skills
  • End-to-end business perspective
  • Basic understanding of credit cards products

Qualifications:

  • Minimum 10 years of experience in the product management / sales of Insurance products in the UAE
  • Very good communication and inter-personal skills
  • Ability to operate in matrix organizations structure and drive cross-functional teams
  • Versatile to find the right balance being an enabler of sales initiatives/support to sales teams and have zero tolerance on sales suitability lapses, governance issues

Education:

  • Bachelor’s/University degree, Master’s degree preferred in business/ finance/ marketing.

Job Family Group:

Consumer Sales

Job Family:

Consumer Product Sales

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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