VP, Insurance Product Head – UAE

@Citi posted 3 weeks ago

Job Description

Position Objectives

  • Lead Insurance product team and act as key enabler to drive revenue the following products
    • Life Insurance
    • Credit Insurance
    • Accident & Health (A&H) and General Insurance products offered through telemarketing, CBOL, MBOL channels
  • Drive and Achieve Zurich partnership goals and Insurance revenue targets
  • Drive and facilitate Relationship Management/Sales teams with training, joint calls product updates, product positioning clinics from time to time
  • Increase volume/revenue contribution and insurance penetration in all customer segments to meet financial plan
  • Develop/Implement strategies and product proposition for all insurance products across customer segments
  • Constantly review and implement necessary controls to ensure good quality sales and to maintain compliance to regional policies and local regulation on insurance
  • Manage existing Insurance portfolio to ensure persistency levels in line with set benchmarks, insurance clawback reserve provisioning is adequate
  • Liaise with internal stakeholders to investigate customer complaints and find amicable resolution for complaints
  • Be the manager solely accountable for the above including any other matter related to Insurance in UAE


Product Management

  • Launch new insurance products & increase revenue contribution of all insurance products. Maintain a healthy product mix based on customer needs and market trends.
  • Activate new sales channels especially digital channels to cross sell insurance
  • Review to simplify sales/operations process for a scalable business.
  • Manage and effectively influence relationships with internal stakeholders, maintain/manage partnership with third party insurance companies
  • Ensure timely renewal of product programs, annual insurance company due diligence, renew deviations if any against regional insurance policies and guidelines, manage contracts with insurance partners

Business bookings management

  • Monitor the daily bookings and issuance of policies
  • Effectively manage local & partner operations team for efficiency and response.
  • Maintain information and documents efficiently for easy referencing & updates including documentation & sales aids.
  • Execute process enhancements which lead to faster & shorter TATs.

Events & Marketing/Promotions

  • Drive micro marketing events across branches every quarter.
  • Launch innovative sales contests and customer tactical for incremental sales

Business Tracking & Analytics

  • Monitor premium overdue cases and potential clawback cases on monthly basis. Monitor trends to identify any sales patterns.
  • Lead Insurance Product team to publish competition scan on insurance products on periodic basis
  • Monitor trends to identify sales patterns.
  • Lead insurance product team who oversees status on commission reconciliation and commission statement liquidation process
  • Track sales trends, revenue contribution, penetration levels, cross sell and attrition.
  • Effective product targeting and cross sell for all customer segments
  • Production monitoring and MI reporting to local stakeholders and regional team as required

Compliance / Audit:

  • Effectively address audit and compliance related queries for all insurance products and achieve satisfactory outcome

Other Responsibilities

  • Sales support, joint calls & product training across Branches & Financial Centers.
  • Liaise with Marketing Services to develop efficient & effective customer communication and micro marketing events.
  • Develop customer insights to strengthen marketing & sales efforts and product communication.
  • Lead a data driven approach to identify trends, customer propensity modelling for higher sales productivity.

Critical Skills/experience required

  • Product/Sales experience in Life Insurance, credit, general insurance in UAE market for at least 10 years
  • Sound knowledge of insurance markets, investment products, products and concepts
  • Good analytical ability and practical creativity
  • Above average communication and inter-personal skills
  • End-to-end business perspective
  • Basic understanding of credit cards products


  • Minimum 10 years of experience in the product management / sales of Insurance products in the UAE
  • Very good communication and inter-personal skills
  • Ability to operate in matrix organizations structure and drive cross-functional teams
  • Versatile to find the right balance being an enabler of sales initiatives/support to sales teams and have zero tolerance on sales suitability lapses, governance issues


  • Bachelor’s/University degree, Master’s degree preferred in business/ finance/ marketing.

Job Family Group:

Consumer Sales

Job Family:

Consumer Product Sales

Time Type:

Full time

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