Waiter/Waitress – Food & Beverage – InterContinental Hotels Group® Dubai Festival City

Full time @InterContinental posted 7 months ago

Job Description

Do you want to work for InterContinental Hotels Group® Dubai Festival City as a Waiter/Waitress?

What is your true calling? We’re interested in you whether you enjoy triathlons, trying new eateries, or dancing the tango. We admire people who approach their work with the same zeal and accuracy as they do their hobbies. Consider working for a company that allows you to be yourself. Our commitment to our employees is to provide opportunities for them to have a fantastic start, learn and grow, perform, be recognized and rewarded, be involved, and take the initiative and lead.

Four hotel brands are represented by the InterContinental Hotels Group® locations in Dubai Festival City. The luxury brand InterContinental, the superior upscale Crowne Plaza, the sumptuous long-stay InterContinental Residence Suites, and the colorful mid-scale Holiday Inn are among them. In addition to over 1000 bedrooms, the four properties feature a variety of high-quality restaurants and bars, an impressive 3,800 square meter Event Centre spread across two levels, the 5,000 square meter Festival Arena by InterContinental, the luxurious Spa InterContinental, a state-of-the-art gymnasium and swimming pool facilities. We are searching for people who are warm, welcoming, and full of life to join our team of over 900 colleagues who are constantly looking for ways to make every guest’s experience enjoyable. We admire our employees’ passion and excitement, and we want you to share yours when you work with us.

From day to day

Assist in ensuring the smooth operation of the shift by providing customer-focused service. Promotes the intended work culture centered on the InterContinental Hotels Group’s five fundamental principles of Trust, Integrity, Respect, One Team, and Service, as well as the brand concept.

Provides customer service in accordance to standard operating procedures

Clears and sets up tables

Anticipates guests needs by following service behaviour

Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up

Executes cash handling and banking procedures

Establish and instruct staff in cash security procedures

Assists in the maintenance of service equipment

Monitor standards of guest facilities and services

Control stock and monitor security procedures


Ideally, you’ll have some or all of the following competencies and experience we’re looking for:

Great communication skills

Ability to work in a team and in different functions

Warm and inviting personality

Ability to think calmly under pressure

Willingness to learn open-mindedly

Passion of food and curiosity for something new

Basic organisation skills in restaurant operation


We’ll reward all your hard work with competitive salary and benefits.

Joining us means being a member of the worldwide IHG® family, and like all families, all of our individual team members have some winning traits. We operate better as a team because we trust and support one another, we do the right thing, and we encourage other points of view. You must demonstrate that you care: that you notice the small details that make a difference to guests and that you are always looking for ways to improve – learn more about us at www.careers.ihg.com.

So go ahead and show us how your enthusiasm and personality are a perfect fit for providing unforgettable experiences to our customers.

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